Turnaround Times for Requested Services
NORMAL: The average normal turnaround time required to produce most output requests is 48 to 72 hours from the time COLOURS receives all pertinent materials and files from the customer.
LARGE ORDERS: Any big, complex or otherwise unusual orders may require additional time, depending on the current workload at our facility, delays in obtaining special materials or changes in project scope or direction. While COLOURS is known for great flexibility in attempting unusual and challenging jobs, and for accomodating shifting needs of our clients, special requirements can extend project turnaround. It is, however, our standing company policy to expedite all orders — no matter how demanding — in every way possible.
RUSH: We also provide faster turnaround times when client schedules require them. Special rush rates are applied which may increase total project costs, depending upon the scope and particulars of the job.All rush work must be arranged through customer service — 703-379-1121.